A person reads every message, and answers. There is no ticket number and no chatbot.
Telling us which app you use, and what happened just before the problem, saves a round trip.
Progress is stored on our servers and tied to the parent account. Signing back in on any device restores it. If it is still missing, write to us before creating a new profile — creating one does not bring the old one back.
A parent sets it when the child profile is created, and can change it at any time in Account settings. The free plan is a real daily allowance, not a trial.
Subscriptions are billed by Google Play or the App Store, never by us — we never see your payment details. Cancel from your store account; access continues until the end of the period you already paid for.
From inside the app, or by email. Full instructions here.